We accept returns within 30 days for products excluding earrings (for hygiene and safety reasons). To initiate a return, email hello@zamjewelry.com. All jewelry should be sent back unworn, in its original packaging and with a full tracking.

We process returns within 14 days and funds will return to your original payment method within 10 days.

Yes, we also ship to Canada and the UK. Please review our international shipping rates. International orders may be subject to customs or import duties and tax charges once they reach their destination outside of the US. These are payable by the customer and we do not currently cover or reimburse this cost.

All shipping in the US is free.

If you need to make any changes to your order, including adjusting and canceling the order, please contact us within 24 hours of placing the order. We will try our best to cancel, but cannot guarantee the cancel will be completed on time.

No jewelry is ever truly waterproof unless it is pure gold, and any brand who claims their jewelry is waterproof without it being pure gold is not being completely upfront. Even jewelry made from the most durable materials like stainless steel will eventually fade and tarnish over time. Due to our thick coating of gold, however, our jewelry will still last for years. For tips on how to take care of your jewelry so that it lasts even longer, visit our care guide.

Our plating type is what is known as “gold vermeil”, meaning 2.5 microns thick. This type of plating provides the right balance of high quality of gold jewelry that lasts long, without the astronomically high price tag. Our 18K gold vermeil provides a striking yellow gold look.

We’d love to collaborate! Please email us at hello@zamjewelry.com.